Design a computer program so that, when someone runs into difficulty with it, it is easy for them to ask an intelligent question (say, to an expert forum, or to a search engine). One should not be stymied by not knowing what the right question is.
Open source has some to do with this, though is not by itself the complete answer.
I suspect there are some bad products explicitly designed so that it is difficult for people to express their dissatisfaction with them, thus keeping the defectiveness hidden and "protecting" reputation.
No comments :
Post a Comment